Privacy Policy

This Privacy Policy explains how Azaris LLC (“Azaris,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, use our iPhone and Mac apps, submit an application or inquiry, or use our products and services (collectively, the “Services”). By using the Services, you agree to this Policy.

Information we collect

Information you provide

Account information — name, email address, and credentials when you create or are invited to an account.
Waitlist information — your first name and email address when you join our waitlist, how you reached the page (such as the site or campaign link you came from), and the country your IP address is in. We look up the country ourselves rather than through a geolocation service, and keep only a scrambled (hashed) form of your IP address to limit repeat sign-ups; our security provider, Cloudflare, also checks the sign-up for abuse. We also hold email addresses previously submitted to request early access.
Discovery-call form — details you provide when you request a call with us, such as your name, business name, website, social profiles, industry, team size, revenue range, communication channels, and the operational challenges you describe.
Payment information — when you subscribe to a paid plan on our website, payment is processed by our payment processor (Stripe). We do not store full card numbers; we receive limited billing details such as the last four digits, card brand, and billing status. If you subscribe in our iPhone or Mac app instead, Apple processes the payment through In-App Purchase under Apple’s terms, and we never see your payment details. Apple sends us a record of the purchase: which plan you bought, when it started, renews or ends, whether it was refunded, and Apple’s identifiers for the transaction. We link that record to your Azaris account so your plan is active wherever you sign in.
Communications — messages you send us by email or through forms.

Information collected automatically

Usage and device data — IP address, browser type, pages viewed, and similar log data.
Product analytics — we use PostHog to understand how the Services are used (for example, pages viewed, features used, and events such as starting a checkout). This relies on first-party cookies or similar browser storage.
Advertising measurement — on our website, we use Meta’s advertising tools (the Meta Pixel and the Conversions API) to measure and improve our ads on Facebook and Instagram. When you view our homepage or launch page, create an account, open checkout, or start a trial or subscription, we tell Meta which of those happened, along with your IP address, browser type, Meta’s advertising cookie identifiers, and, if you are signed in, a hashed (scrambled) copy of your email address and account ID. Meta uses this to tell whether our ads led to those actions and to show our ads to people likely to be interested; it handles the data under its own privacy policy. We do this only for visitors outside the European Economic Area, the United Kingdom, and Switzerland, never inside our iPhone, Mac, or desktop apps, and never when your browser sends a Global Privacy Control signal. We never send Meta the content of your conversations, files, or connected accounts.
Error and diagnostics data — we use Sentry to capture application errors and related technical context (such as the browser and the page where an error occurred) so we can find and fix problems.
Cookies — we use strictly necessary cookies for authentication and session management, first-party analytics storage (see Product analytics above), advertising cookies set by Meta’s tools (see Advertising measurement above), and security tooling (such as Cloudflare Turnstile) to prevent abuse. See “Cookies” below.

Information processed through the Services

When you use our AI agents, you and your connected accounts may direct content (messages, files, and data from channels and tools you connect) through the Services. We process this content to operate the agents on your behalf. If you connect messaging channels (for example, Telegram, Slack, or Discord), messages exchanged with your agent on those channels flow through the Services. You are responsible for ensuring you have the rights and any necessary consents to provide that content.

If you connect the iMessage channel, messages between you and your agent are delivered through Inkbox (inkbox.ai), our iMessage delivery provider, which receives and processes message content in order to relay it. Apple’s device encryption applies between your device and the delivery provider, not end-to-end to your agent. Avoid sending passwords, verification codes, or other sensitive credentials over this channel.

If you use voice features, your microphone audio is converted to text in real time, either by streaming it to Deepgram, our speech-to-text provider, or by the speech recognition built into your browser or device (on the Starter plan where one is available, and on any plan when Deepgram is unavailable or your voice allowance is used up). Your browser’s speech recognition may send the audio to the browser’s maker, such as Google for Chrome or Apple for Safari; in our iPhone and Mac apps it is Apple’s speech recognition, which runs on your device where it can and otherwise sends the audio to Apple. We keep the transcript as part of your agent’s conversation, not the audio. Agent replies may be converted to speech by Inworld (our default voice), ElevenLabs or Microsoft’s text-to-speech service, which receive the text of the reply. If you add a custom voice, it is a voice you created in your own ElevenLabs account, and that audio is generated there under your ElevenLabs agreement.

If you give your agent a phone number through the iMessage channel, calls to that number are answered by an automated voice attendant operated by Inkbox. Calls are transcribed, and the transcript and any requests made on the call are given to your agent to act on. Your agent may also place calls to you when you have asked it to.

If you link your WhatsApp account to your agent, your agent’s machine is added to your account as a WhatsApp linked device, the same way WhatsApp Web is. A linked device receives the messages on your account; your agent ignores everything outside your own “Message yourself” chat, so your other chats never reach the AI, and it talks to you only in that chat. The link’s session keys are kept on your agent’s machine, and we store the number you linked and its WhatsApp account identifier. You can unlink at any time from Linked devices in WhatsApp, or from your agent’s WhatsApp card where it is shown. Unlinking there or deleting the agent tries to sign the device out; if it is still listed afterward, remove it under Linked devices in WhatsApp.

If you use the cloud browser, the websites you sign into and the cookies, saved logins, and form data your agent uses to act for you are kept in a browser profile on Azaris-managed infrastructure that only your agents can use, and the live view of that browser is shown only to you. Resetting the cloud browser from its settings or deleting your account deletes the profile.

Our iPhone and Mac apps

Our iPhone and Mac apps sign in to the same Azaris account as the website, and this Policy covers them too. The apps send what you do in them (your messages, attachments, settings, and so on) to the Services, where it is handled as described above.

Signing in — you can sign in with your email and password, your Google account, or Sign in with Apple. If you choose Apple’s Hide My Email, we receive a private relay address from Apple instead of your email. For Sign in with Apple we keep the token Apple issues so we can revoke your Apple sign-in when you delete your account.
Device permissions — the apps ask for the microphone and speech recognition only when you use voice features, and for calendar access only to add an event you choose (such as a community call); they cannot read your calendar. Photos and files are shared only when you pick them to attach or upload.
Notifications — if you allow notifications, the app sends us your device’s push token (and which app and platform it belongs to) so we can tell you when your agent finishes a reply, delivered through Apple’s push notification service. A notification shows your agent’s name, the conversation’s title, and the first words of the reply, which pass through Apple to reach your device. The token is used only for those notifications, is removed when you sign out or delete your account, and you can turn notifications off at any time in your device’s settings. The apps also show an unread count on their icon.
No tracking — the apps contain no third-party analytics, advertising, or crash-reporting code, do not use your device’s advertising identifier, and do not track you across other companies’ apps or websites.
Purchases — the apps can sell Azaris plans through Apple’s In-App Purchase, billed to your Apple ID. You can also subscribe on our website through Stripe. What we receive about an App Store purchase is described under Payment information. An App Store subscription is changed or cancelled in your Apple ID settings, not by us, and Apple handles its refunds.
Deleting your account — in the app, open the profile menu, then Settings → Delete account, and type “delete” to confirm. The app deletes your account and its data right there, ends a plan you bought on our website so billing stops, and revokes Sign in with Apple if you used it. A plan bought through the App Store is billed by Apple: deleting your account does not cancel it, so cancel it in your Apple ID settings to stop being charged.

Azaris Desktop and Azaris for Chrome

Azaris Desktop is an optional Mac app that lets agents you choose use your Mac while it is awake. Azaris for Chrome is an optional Chrome extension that lets them use your signed-in Chrome through Azaris Desktop. Neither does anything until you connect your Mac to your account and turn on an agent for it.

Connecting your Mac — we keep the Mac’s name, model, macOS and app version, a public key the app creates, when it connected and was last seen, and which of your agents may use it. We email you when a new Mac connects, with a link to disconnect it.
What an agent can use — only what you turn on: files in the folders you share; tabs in Chrome’s “Azaris” tab group (their addresses, titles, page text and screenshots); and, if you turn them on, your screen (screenshots, plus clicking and typing), Calendar, Reminders, Contacts, Mail, Notes, and Messages (your chats, and sending texts). macOS asks for its own permission before the app can reach most of these.
Where it goes — when your agent asks for something, the result (for example a file’s contents, a page’s text, or a screenshot) is sent through our servers to your agent and the AI model provider it uses, and becomes part of that conversation, which we handle as described in this Policy. Nothing is sent unless your agent asks for it while your Mac is connected.
Your approval — reading is allowed by default; changing anything (writing a file, clicking or typing, sending a text) asks you first, on the Mac or, if you allow it, in Azaris on another device, in which case the request passes through our servers. The app keeps a log of what agents did in its own folder on your Mac.
Crash and error reports — if Azaris Desktop crashes or hits an error, it sends us a technical report through Sentry, our error-monitoring provider: what failed and where in our code, the app and macOS versions, and basic hardware details. Reports leave out your files, messages, screen, and the web addresses the app used, and replace your Mac’s name and your user folder before they are sent. We use them only to find and fix problems.
Azaris for Chrome — the extension talks only to Azaris Desktop on the same Mac, never to the internet directly. It works only in tabs in the “Azaris” group, does not read your other tabs, browsing history, cookies, or saved passwords, and contains no analytics or advertising code. Chrome shows a bar while it is controlling a tab, and cancelling that bar stops it.
Your choices — turn an agent off for your Mac, or disconnect the Mac, in Settings → Your computer, and remove the extension from Chrome at any time. We use this data only to do what you ask your agent to do: we do not sell it or use it for advertising.

How we use information

To provide, operate, maintain, and improve the Services.
To create and manage accounts and process subscriptions and payments.
To respond to applications, inquiries, and support requests.
To send service, security, and transactional messages.
To send waitlist and product updates (you may opt out at any time).
To detect, prevent, and address fraud, abuse, and security issues.
To comply with legal obligations and enforce our terms.

How we share information

We do not sell your personal information. We share information with:

Service providers (subprocessors) who help us run the Services. They currently include Fly.io (hosting), Supabase (database and authentication), Tigris (file storage), Cloudflare (security), Stripe (payments), Resend (email), PostHog (product analytics), Sentry (error monitoring), GitHub (in-app feedback), Deepgram (speech to text), Apple (speech to text in our iPhone and Mac apps when it cannot run on your device), Inworld, ElevenLabs and Microsoft (text to speech), Inkbox (iMessage and phone), Composio (connections to third-party apps you authorize; Composio holds the authorization token for those apps and its identity is shown on the consent screen when you connect), OpenRouter (the inference router used for Azaris-managed AI, for building the memory your agents share from your conversations, and for short automated tasks such as naming your chats), OpenAI (the embeddings that power your agent’s memory, and the automatic screening of community content), and the AI model providers you or we configure for your agent (such as Anthropic and OpenAI). They are permitted to use the information only to provide services to us.
Advertising partner — Meta Platforms, for measuring and improving our ads, as described under Advertising measurement.
Services you connect — when you connect an app or account to your agent (such as email, a calendar, or a business tool), your agent sends that service the requests and content needed to do what you ask. That service handles them under its own terms and privacy policy.
Legal and safety — when required by law, or to protect the rights, property, or safety of Azaris, our users, or others.
Business transfers — in connection with a merger, acquisition, financing, or sale of assets.

AI model providers

Content processed by the agents may be sent to third-party AI model providers to generate responses and perform tasks. Their handling of that content is governed by their own terms and privacy policies. We aim to work with providers that do not train their general models on your content by default, but you should review the applicable provider terms.

If you choose Azaris-managed inference, we hold the model credentials for you and route your agent's requests through an inference router under our account to the model providers we have approved. We do not use your content to train models; each provider’s own retention and training terms apply to the requests it serves. We record the amount of usage billed to your account, never the content of your requests. You can switch any agent to a provider key of your own at any time.

The memory your agents share (the facts on the Memories page) is built from your conversations, whichever AI your agent runs on. To build it, we may send conversation content through the same inference router, under our account, to models we choose (currently OpenAI’s) that pick out facts and summarize conversations, and to OpenAI for the embeddings that make it searchable. The conversations and what is learned from them are kept in our memory service, in a separate workspace for each customer, and you can forget any fact on the Memories page. We do not use this content to train models; each provider’s own retention and training terms apply to the requests it serves.

Google Workspace data

If you connect a Google account, Azaris requests access to the Google Workspace data needed to operate your agent on your behalf. Depending on the scopes you grant, this may include Gmail (reading, sending, and managing messages), Google Calendar, Google Drive, Google Contacts, Google Sheets, and Google Docs.

How we use it — Google user data is used solely to provide and operate the user-facing features you request through your agent (for example, reading or sending an email, scheduling an event, or editing a document). We do not use it for advertising.
How we store it — when you connect Google directly, your Google OAuth tokens are stored encrypted in our secrets vault and injected only into your own isolated agent runtime; when you connect through Composio (the managed option), Composio holds the token and we store only the identifier of that connection. Message and file content is processed to fulfill your requests and retained only as needed to provide the Services (for example, in your agent’s conversation history and memory).
How we share it — to generate responses and carry out the tasks you request, relevant content may be sent to the third-party AI model provider configured for your agent (such as OpenAI or Anthropic) for processing. We do not sell Google user data and do not share it for advertising.
AI/ML — we do not use Google Workspace data, including Gmail content, to develop, improve, or train generalized or non-personalized AI/ML models. Humans do not read your Google user data except with your affirmative consent (for example, to debug an issue you report or to provide support you request), to address security or abuse, to comply with applicable law, or where the data has been aggregated and anonymized. Every such access by our staff is logged.
Revoking access — you can disconnect Google at any time from your agent’s Integrations screen, or revoke access directly at myaccount.google.com/permissions. On disconnection we delete the stored OAuth tokens.

Azaris’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements, whether you connect Google directly or through Composio.

Community

The Services include a community area for Azaris customers. Posts, comments, your display name and handle, and your reactions there are visible to other signed-in customers. Direct messages you send in the community are stored so that both participants can read them. Before they are saved, posts, comments, direct messages, display names, and images are checked automatically for content that breaks our community rules, using OpenAI’s moderation service; if that check is unavailable, content may be saved without it. New posts, and reports together with a copy of the reported content (including a reported direct message), are emailed to Azaris staff for moderation. Do not post information you would not share with other customers.

Cookies

We use cookies and similar technologies for four purposes: (a) cookies that are necessary to sign you in, keep you signed in, and secure the Services; (b) first-party analytics storage used by our product analytics (see above) to understand how the Services are used; (c) a referral cookie, kept for 90 days, when you arrive through another customer’s referral link, so that their credit can be applied if you subscribe; and (d) advertising cookies set by Meta’s tools on our website, which identify your browser and the ad you clicked so we can measure our ads (see Advertising measurement above). We do not set advertising cookies for visitors in the European Economic Area, the United Kingdom, or Switzerland, or when your browser sends a Global Privacy Control signal. You can control cookies through your browser; disabling necessary cookies may break core functionality.

Data retention

We retain information for as long as needed to provide the Services and for legitimate business or legal purposes. In particular: account information is retained for as long as your account is active. Content processed by your agents (conversation history, files, and agent memory) is retained while your account and the relevant agent exist, so your agent keeps its context between sessions. After your subscription ends or an agent or account is deleted, we may delete the associated content as described in our Terms of Service; residual copies may persist in encrypted backups for a limited period before being purged. The memory your agents share belongs to your account, not to one agent: deleting an agent does not delete the facts it learned about you (you can forget them on the Memories page), and its conversations may remain in the memory service until you delete your account. Waitlist and application data is retained to evaluate and follow up on your interest, and you can unsubscribe from waitlist emails at any time; you may request deletion as described below. When you delete your account, we keep the record of any App Store purchase with nothing that identifies you: Apple’s transaction identifiers, the plan, its dates, and whether it was refunded. This keeps a refund in effect and stops the same purchase from being credited twice if it is later restored to another account.

Your rights

Depending on where you live, you may have some or all of the following rights regarding your personal data:

Confirm whether we process your personal data, and access it.
Correct inaccuracies in your personal data.
Delete personal data we hold about you.
Obtain a portable copy of personal data you provided to us.
Opt out of the sale of personal data, targeted advertising, and certain profiling. We do not sell personal data or use it for profiling that produces legal or similarly significant effects. Our advertising measurement with Meta (see above) may count as targeted advertising; to opt out, turn on Global Privacy Control in your browser, and our website then sends Meta nothing about you.

To exercise any of these rights, contact us at azaris@azaris.ai. We will respond consistent with applicable law and may need to verify your identity first.

Appeals. If we decline to act on your request, you may appeal by replying to our decision or emailing azaris@azaris.ai with “Appeal” in the subject. We will respond within the time required by applicable law. If your appeal is denied, Texas residents may contact the Texas Attorney General at texasattorneygeneral.gov.

Security

We use reasonable administrative, technical, and organizational measures to protect information. API keys, app passwords, and OAuth tokens you connect through Azaris’s connection screens are stored encrypted in a secrets vault and either injected only into your own agent runtime or used by our servers to make requests to that service for your agent — or, for integrations serviced by an integration-connectivity provider, held by that provider. The exception is an integration you sign in to from your agent’s own machine, such as Microsoft 365: its tokens are kept in that machine’s storage, not in the vault. Each agent runs in its own isolated environment that is not shared with other customers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International transfers

We and our service providers may process information in countries other than where you live. Where required, we use appropriate safeguards for such transfers.

If you are in India

Azaris LLC is the data fiduciary for the personal data you provide. For questions, corrections, erasure, or grievances under the Digital Personal Data Protection Act, 2023 or the Consumer Protection (E-Commerce) Rules, 2020, write to our grievance officer at azaris@azaris.ai with “Grievance” in the subject; we acknowledge within 48 hours and resolve within one month. You may withdraw consent at any time by deleting your account (Settings → Delete account) or by writing to us; withdrawal does not affect processing already completed. Your data is processed in the United States, as described under International transfers.

Children

The Services are for adults. You must be at least 18 to use them, and we do not knowingly collect personal information from anyone under 18.

Changes to this Policy

We may update this Policy from time to time. We will revise the “Last updated” date above and, where appropriate, provide additional notice.

Contact us

Questions about this Policy or our practices? Contact us at azaris@azaris.ai.