These Terms of Service (“Terms”) are a binding agreement between you and Azaris LLC (“Azaris,” “we,” “us,” or “our”) governing your access to and use of our website, products, and services (the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use the Services. You are responsible for your account, for keeping your credentials secure, and for all activity under your account. Notify us promptly of any unauthorized use.
Plans and the Services
We offer self-serve subscription plans. Any managed or custom engagement is subject to a separate order form or statement of work, which controls in the event of a conflict with these Terms for that engagement. We may add, change, or discontinue features over time.
AI credits. Plans include a monthly number of AI credits, and you may buy more. AI credits are a prepaid balance: one AI credit is worth one U.S. cent ($0.01), so a $10 purchase adds 1,000 AI credits, and the Services show your balance as a number of AI credits. AI credits are consumed at Azaris's rates for each model; those rates include our service margin and differ from the model providers' own list prices. Included AI credits expire at the end of each billing period; purchased AI credits do not expire while your subscription is active. AI credits have no cash value, are not transferable, and are refundable only as described under “Refunds” below.
AI model usage. Your subscription covers the Azaris platform and includes a monthly number of AI credits (see “AI credits” above). You may instead connect your agent to a supported third-party AI model provider using your own account or credentials (for example, a ChatGPT subscription, or an OpenAI or Anthropic API key); in that case model usage is billed by your provider under your agreement with them and is not included in our fees.
Subscriptions, billing, and cancellation
- Fees. Paid plans are billed in advance on a recurring basis (e.g., monthly) at the price shown at purchase, plus applicable taxes. Payments are processed by our payment processor (Stripe).
- Auto-renewal. Subscriptions automatically renew for successive periods of the same length, at the then-current price for your plan, until cancelled. By subscribing, you authorize us to charge your payment method for each renewal.
- Cancellation. You may cancel at any time from Settings → Manage billing in the app, or by contacting us, effective at the end of the current billing period. Cancellation stops future charges; it does not retroactively cancel a period already started.
- Free trials. We may offer free trials at our discretion, limited to one per customer and per payment method. A payment method is required to start a trial. Unless you cancel before the trial ends, your paid subscription begins and your payment method is charged automatically when the trial period ends; if that first charge fails, the trial ends and no subscription begins. Some features and usage are limited during a trial. If a trial ends without a paid subscription, we may delete the agents and Customer Content created during the trial at any time from about 12 hours after it ends; your account remains, and you can subscribe later. We may modify or withdraw trial offers at any time.
- Plan changes. If you move to a higher plan, you are charged right away for the rest of the current billing period at the new price, less the unused part of your current plan, and the new plan starts once that payment succeeds. If you move to a lower plan, the change takes effect right away and the difference in price for the rest of the period is credited against your next invoice.
- Refunds. Except where required by law or described under “Plan changes” above, fees are non-refundable and there are no refunds or credits for partial periods or unused features. If we refund a subscription payment in full, or you dispute one with your card issuer, we cancel the subscription that payment was for and end the access it paid for. If we refund a purchase of AI credits, we remove the same share of the AI credits it added (up to the purchased AI credits you have left). If a purchase of AI credits is refunded in full or disputed, we may pause use of your AI credit balance until we have reviewed it.
- Referral credits and promotional offers. We may offer referral credits, discounts, or other promotions, on the terms shown when we offer them. Referral credit is a discount on your own subscription for each customer you refer who subscribes, for as long as their paid subscription continues, up to the limit shown with the program. Offers are discounts on our fees, not cash, and cannot be transferred. Some offers can be used only once per customer or cannot be combined with other discounts; in particular, referral credit is paused while a discount we offer when you cancel is in effect. We may change or end the referral program or any offer at any time, and may withhold or reverse credits or discounts obtained through self-referral, duplicate accounts, or other abuse.
- Billing errors and disputes. If you believe a charge was made in error, contact us at azaris@azaris.ai within 30 days of the charge and we will review it in good faith. You agree to contact us and give us a reasonable opportunity to resolve a billing issue before initiating a chargeback or payment dispute with your card issuer. Nothing in this section limits any right you have under applicable law.
- Price changes. We may change prices; changes apply to renewals after we provide reasonable notice.
- Non-payment. If a charge fails or your account is past due, we may suspend or terminate access.
Acceptable use
You agree not to, and not to permit others to:
- Use the Services for any unlawful, harmful, or fraudulent purpose.
- Send spam or violate the terms or policies of any connected platform or channel.
- Infringe intellectual property, privacy, or other rights.
- Attempt to disrupt, reverse engineer, or gain unauthorized access to the Services.
- Use the Services to generate or distribute unlawful, deceptive, or abusive content.
Community rules
The Azaris Community lets members post, comment, and message one another. By creating a community profile, you agree to these rules in addition to the rest of these Terms. We have zero tolerance for objectionable content and abusive members. Do not post, comment, or send messages that contain or promote:
- Harassment, bullying, or intimidation of any person.
- Hate speech, or attacks on people based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or similar characteristics.
- Sexual or sexually explicit content.
- Violence, threats of violence, or encouragement of self-harm.
- Spam, scams, or deceptive promotions.
- Illegal content or illegal activity.
Reporting and blocking. You can report any post, comment, message, or member from its menu, and block a member so that you no longer see their posts, comments, or messages and they can no longer message you. The member is not told that you blocked them.
Enforcement. Posts, comments, messages, names, and images are normally screened automatically before they appear, and content flagged as breaking these rules is not posted. Our staff review reports within 24 hours. We remove content that breaks these rules and suspend or ban the members who post it, and we may do so without notice or a report. A ban ends your ability to post, comment, and start conversations in the Community. To reach us about community content, contact azaris@azaris.ai.
Your content and connected accounts
You retain ownership of the content and data you provide or connect (“Customer Content”). You grant us a limited license to host, process, and transmit Customer Content solely to provide, maintain, secure, and improve the Services. We do not use Customer Content to train generalized AI models. You represent that you have the rights and consents necessary to provide Customer Content and to connect any third-party accounts, and you are responsible for your agents’ actions on the channels and tools you connect. If you give your agent a custom voice or upload audio, you represent that you own that voice or have the consent of the person whose voice it is.
AI-generated output
The Services use artificial intelligence to generate responses and take actions. AI output may be inaccurate, incomplete, or unsuitable, and is provided without warranty. You are responsible for reviewing and supervising agent activity and for any decisions or actions taken based on the output. Do not rely on the Services for professional, legal, medical, or financial advice.
Agent actions and payments. Your agent acts on your instructions and configuration. Actions it takes through the channels, tools, and payment methods you connect — messages it sends, calendar changes it makes, calls it places, purchases it makes through a connected payment tool — are taken on your behalf and are yours to supervise. We are not a party to purchases your agent makes; the merchant’s and the payment provider’s terms govern those transactions.
AI provider accounts and credentials
To power your agent, you may connect your own third-party AI provider account or credentials (for example, a ChatGPT (OpenAI) account, or an OpenAI or Anthropic (Claude) API key). By connecting them, you:
- Authorize us to store and use those credentials solely to operate your agent on your behalf, including sending requests to the provider and refreshing tokens as needed.
- Represent that the account and credentials are yours (or that you are authorized to connect them), and that connecting and using them through the Services does not violate the provider’s terms, policies, or usage limits.
- Acknowledge that your use of the provider’s models is governed by that provider’s terms, and that any model usage may be billed to, or counted against, your provider account or subscription under their terms — not ours.
- Accept the risk that providers are outside our control and may suspend, revoke, rate-limit, change, price, or terminate access (including action against your provider account) at any time. We are not responsible or liable for any such action or for any resulting interruption, degradation, or loss of the Services.
If your provider access is revoked, throttled, or otherwise changes such that your agent cannot operate, that is not a breach of these Terms by us and does not entitle you to a refund or credit. You are responsible for maintaining valid provider access and for compliance with the provider’s terms.
Third-party services
The Services integrate with third-party platforms and providers. Your use of those services is governed by their terms, and we are not responsible for them.
Some ways of reaching your agent connect it to your own personal account on another service rather than through an official business integration — for example, linking your WhatsApp account adds your agent as a linked device. That service may limit, suspend, or ban an account it flags for this. You choose whether to link your account, and we are not responsible for any action the service takes against it.
Intellectual property
We and our licensors own the Services, including all related software, designs, and trademarks. Except for the rights expressly granted to you, no rights are transferred.
Disclaimers
The Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free.
Limitation of liability
To the maximum extent permitted by law, Azaris will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability for any claim arising out of or relating to the Services will not exceed the amounts you paid to us for the Services in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages or of consumer rights; in those jurisdictions our liability is limited to the extent permitted by law, and nothing in these Terms limits a right that cannot be limited by contract.
Indemnification
You agree to indemnify and hold harmless Azaris from any claims, damages, and expenses arising out of your use of the Services, your Customer Content, or your violation of these Terms.
Termination
You may stop using the Services at any time. We may suspend or terminate access if you violate these Terms, fail to pay, or to protect the Services. Upon termination, your right to use the Services ends; sections that by their nature should survive will survive.
Your data after your subscription ends. If you cancel, or a payment fails and is not recovered, we stop running your agents but keep your Customer Content for 30 days so that you can resubscribe or request an export by contacting us at azaris@azaris.ai. After that period, we may delete Customer Content without further notice, except where retention is required by law. This does not apply to a free trial that ends without a paid subscription; see “Free trials” above.
Your data if you delete your account. Deleting your account (Settings → Delete account) starts immediately and cannot be undone: your agents (their machines and storage, including conversation history and memory), your files, your connected-account credentials, and your account record are deleted — most of it within minutes, the rest as the background cleanup completes — and no export is possible afterward. Export anything you need before deleting. Residual copies may persist in encrypted backups for a limited period before being purged.
Changes to these Terms
We may update these Terms from time to time. We will revise the “Last updated” date above and, for material changes, give you at least 14 days’ notice by email or in the app before they take effect. Continued use after changes take effect constitutes acceptance; if you do not agree, cancel before they take effect.
Dispute resolution
Most concerns can be resolved quickly and informally. Before filing a claim against us, you agree to contact us at azaris@azaris.ai with a description of the issue and to work with us in good faith for at least 30 days to try to resolve it. This section does not limit either party’s right to seek injunctive or other equitable relief.
Governing law
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws principles. Subject to the dispute resolution section above, the state and federal courts located in Texas will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and you consent to personal jurisdiction and venue in those courts.
Contact us
Questions about these Terms? Contact us at azaris@azaris.ai.