These Terms of Service (“Terms”) are a binding agreement between you and Azaris LLC (“Azaris,” “we,” “us,” or “our”) governing your access to and use of our website, products, and services (the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use the Services. You are responsible for your account, for keeping your credentials secure, and for all activity under your account. Notify us promptly of any unauthorized use.
Plans and the Services
We offer a self-serve subscription plan (“Self-Serve”) and a managed engagement (“Done-For-You”). Done-For-You engagements may be subject to a separate order form or statement of work, which controls in the event of a conflict with these Terms for that engagement. We may add, change, or discontinue features over time.
A model provider is required. Your subscription covers the Azaris platform. It does not include AI model usage. To operate, your agent must be connected to a supported third-party AI model provider using your own account or credentials (for example, a ChatGPT subscription, or an OpenAI or Anthropic API key). Model usage is billed by your provider under your agreement with them and is not included in our fees.
Subscriptions, billing, and cancellation
- Fees. Paid plans are billed in advance on a recurring basis (e.g., monthly) at the price shown at purchase, plus applicable taxes. Payments are processed by our payment processor (Stripe).
- Auto-renewal. Subscriptions automatically renew for successive periods of the same length, at the then-current price for your plan, until cancelled. By subscribing, you authorize us to charge your payment method for each renewal.
- Cancellation. You may cancel at any time from Settings → Manage billing in the app, or by contacting us, effective at the end of the current billing period. Cancellation stops future charges; it does not retroactively cancel a period already started.
- Free trials. We may offer free trials at our discretion (for example, limited to one per customer). A payment method is required to start a trial. Unless you cancel before the trial ends, your paid subscription begins and your payment method is charged automatically when the trial period ends. We may modify or withdraw trial offers at any time.
- Refunds. Except where required by law, fees are non-refundable and there are no refunds or credits for partial periods or unused features.
- Billing errors and disputes. If you believe a charge was made in error, contact us at azaris@azaris.ai within 30 days of the charge and we will review it in good faith. You agree to contact us and give us a reasonable opportunity to resolve a billing issue before initiating a chargeback or payment dispute with your card issuer.
- Price changes. We may change prices; changes apply to renewals after we provide reasonable notice.
- Non-payment. If a charge fails or your account is past due, we may suspend or terminate access.
Acceptable use
You agree not to, and not to permit others to:
- Use the Services for any unlawful, harmful, or fraudulent purpose.
- Send spam or violate the terms or policies of any connected platform or channel.
- Infringe intellectual property, privacy, or other rights.
- Attempt to disrupt, reverse engineer, or gain unauthorized access to the Services.
- Use the Services to generate or distribute unlawful, deceptive, or abusive content.
Your content and connected accounts
You retain ownership of the content and data you provide or connect (“Customer Content”). You grant us a limited license to host, process, and transmit Customer Content solely to provide and improve the Services. You represent that you have the rights and consents necessary to provide Customer Content and to connect any third-party accounts, and you are responsible for your agents’ actions on the channels and tools you connect.
AI-generated output
The Services use artificial intelligence to generate responses and take actions. AI output may be inaccurate, incomplete, or unsuitable, and is provided without warranty. You are responsible for reviewing and supervising agent activity and for any decisions or actions taken based on the output. Do not rely on the Services for professional, legal, medical, or financial advice.
AI provider accounts and credentials
To power your agent, you may connect your own third-party AI provider account or credentials (for example, a ChatGPT (OpenAI) account, or an OpenAI or Anthropic (Claude) API key). By connecting them, you:
- Authorize us to store and use those credentials solely to operate your agent on your behalf, including sending requests to the provider and refreshing tokens as needed.
- Represent that the account and credentials are yours (or that you are authorized to connect them), and that connecting and using them through the Services does not violate the provider’s terms, policies, or usage limits.
- Acknowledge that your use of the provider’s models is governed by that provider’s terms, and that any model usage may be billed to, or counted against, your provider account or subscription under their terms — not ours.
- Accept the risk that providers are outside our control and may suspend, revoke, rate-limit, change, price, or terminate access (including action against your provider account) at any time. We are not responsible or liable for any such action or for any resulting interruption, degradation, or loss of the Services.
If your provider access is revoked, throttled, or otherwise changes such that your agent cannot operate, that is not a breach of these Terms by us and does not entitle you to a refund or credit. You are responsible for maintaining valid provider access and for compliance with the provider’s terms.
Third-party services
The Services integrate with third-party platforms and providers. Your use of those services is governed by their terms, and we are not responsible for them.
Intellectual property
We and our licensors own the Services, including all related software, designs, and trademarks. Except for the rights expressly granted to you, no rights are transferred.
Disclaimers
The Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free.
Limitation of liability
To the maximum extent permitted by law, Azaris will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability for any claim arising out of or relating to the Services will not exceed the amounts you paid to us for the Services in the 12 months before the event giving rise to the claim.
Indemnification
You agree to indemnify and hold harmless Azaris from any claims, damages, and expenses arising out of your use of the Services, your Customer Content, or your violation of these Terms.
Termination
You may stop using the Services at any time. We may suspend or terminate access if you violate these Terms, fail to pay, or to protect the Services. Upon termination, your right to use the Services ends; sections that by their nature should survive will survive.
Your data after termination. After your subscription ends or your account is closed, we are not obligated to retain Customer Content. For 30 days afterward, you may request an export of your Customer Content by contacting us at azaris@azaris.ai. After that period, we may delete Customer Content without further notice, except where retention is required by law. Residual copies may persist in encrypted backups for a limited period before being purged.
Changes to these Terms
We may update these Terms from time to time. We will revise the “Last updated” date above and, where appropriate, provide additional notice. Continued use after changes take effect constitutes acceptance.
Dispute resolution
Most concerns can be resolved quickly and informally. Before filing a claim against us, you agree to contact us at azaris@azaris.ai with a description of the issue and to work with us in good faith for at least 30 days to try to resolve it. This section does not limit either party’s right to seek injunctive or other equitable relief.
Governing law
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws principles. Subject to the dispute resolution section above, the state and federal courts located in Texas will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and you consent to personal jurisdiction and venue in those courts.
Contact us
Questions about these Terms? Contact us at azaris@azaris.ai.